You can ask us at any time to delete your Vamspire guest account and the records about it on our server. There is no sign-in, so a short email is all it takes.
How to ask
- Email support@mintcinc.com with the subject Delete my Vamspire account.
-
If you bought a character, include the approximate date of the purchase and, if you
have it, the store order number from your receipt email — a Google Play order number
starts with
GPA.; for the App Store, give the order ID on Apple’s receipt. The Game never asks who you are, so this is how we find your records. - We may ask one question to make sure the records are yours. We delete them within 30 days and reply when it is done.
What is deleted
- Guest account (random identifier, player ID, display name, creation time)
- Deleted.
- Purchase records linked to the account
- Deleted, except where the law requires us to keep transaction records. Those are kept for up to 5 years and then deleted.
- Your progress, settings and list of purchased characters
- Never on our server. They live on your device: uninstall the Game or clear its app data to remove them.
What happens to your purchases
Deleting your account does not take back what you bought. Google Play or Apple keeps the receipt, so on a new install you can still choose Restore Purchases in the Prepare menu and get your characters back.
Restoring creates a new guest account and a new purchase record on our server. Ask again if you want those deleted too.
If you never bought anything
Our server then holds only a random identifier and an automatically generated name — nothing that says who you are. Tell us roughly when you first played; if we cannot tell which account is yours, we will say so in our reply.
Ready to ask?
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